Responsible Gambling

We take responsible gambling seriously and put player safety first. We aim to help you play in a controlled way by offering clear tools, guidance and access to support when it’s needed. If you ever feel your play is getting out of control, we encourage you to use the options below and to contact a support organisation for confidential help.

Player protection principles

We believe gambling should be an activity that remains fun and affordable. Our approach is to promote safer play, to prevent underage gambling and to detect patterns that may indicate harm. We balance customer experience with practical safeguards designed to reduce risk and support players who need help.

Activity-control tools

We provide a set of tools you can use at any time from your account settings. These tools let you control how, when and how much you play.

Deposit limits

You can set daily, weekly and monthly deposit limits on your account. Limits take effect immediately for reductions and may require a short cooling-off period for increases, depending on the chosen option.

Loss limits

Loss limits let you cap net losses over a set period. This helps manage how much you can lose before access to wagering is paused. Loss limits are configurable and can be adjusted through your account controls.

Time limits and session controls

Use session reminders or reality checks to get notified about elapsed time. You can also set automatic session time limits to prompt a pause or logout after a defined period of play.

Account breaks and cooling-off

If you need a short break, choose a temporary account suspension for 24 hours up to several weeks. Cooling-off periods give you time away without closing your account permanently.

Self-exclusion

For longer-term protection you can request self-exclusion. This blocks access to your account for the selected period and prevents re-registration. Self-exclusion is a serious step and can be reversed only after the exclusion period ends and any required checks are completed.

Signs of problematic behaviour

Pay attention to warning signs such as chasing losses, neglecting responsibilities, increasing deposit frequency or hiding activity. If you notice these signs in yourself or someone close to you, consider reducing limits, taking a break or seeking external help.

Tips for staying in control

Set a budget before you play, stick to deposit and loss limits, use session reminders and avoid gambling when stressed or under the influence. Treat any winnings as a bonus rather than a goal, and regularly review your account activity to stay aware of your habits.

Professional help and support organisations

If you need further support, contact recognised organisations for confidential advice and treatment options. In the UK these include GamStop, BeGambleAware, GamCare, Gambling Therapy and Gamblers Anonymous. These services offer self-exclusion tools, helplines and counselling referrals.